Scope of application
These terms and conditions apply to contracts for the rental of hotel rooms and holiday flats for accommodation purposes as well as all other services and deliveries provided by the hotel to the customer in this context (hotel accommodation contract). The term "hotel accommodation contract" includes and replaces the following terms: Accommodation contract, guest reception contract, hotel contract, hotel room contract.

The subletting or re-letting of the rooms provided as well as their use for purposes other than accommodation shall require the prior consent of the hotel in text form, whereby Section 540 (1) sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer. The customer's general terms and conditions shall only apply if this has been expressly agreed in text form in advance.

Conclusion of contract, partners, limitation period
The hotel accommodation contract is concluded by the hotel's acceptance of the customer. The hotel may confirm the room booking in text form, but expressly reserves the right to do so. The contracting parties are the hotel and the customer. If a third party books on behalf of the customer, the third party and the customer shall be jointly and severally liable for all obligations arising from the hotel accommodation contract, provided that the third party makes a corresponding declaration. All claims against the hotel are generally subject to a limitation period of one year from the commencement of the regular limitation period of § 199 (1) of the German Civil Code (BGB). Claims for damages shall become statute-barred after five years, irrespective of the customer's knowledge, unless they are based on injury to life, limb, health or freedom, in which case the limitation period shall be ten years. The reductions in the statute of limitations do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

Services, prices, payments, set-off
The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services. The customer is obliged to pay the hotel's applicable prices for the provision of the room and the other services used by the customer. This also includes services and expenses of the hotel to third parties arranged by the customer. The agreed prices include the respective statutory sales tax or value added tax. The hotel may agree to a subsequent reduction in the number of rooms booked, the hotel's service or the customer's length of stay, but on condition that the price for the rooms and/or the hotel's other services is increased.

Invoices of the hotel without a due date are payable without deduction within 10 days of receipt of the invoice. The hotel may demand immediate payment of due receivables from the customer at any time. In the event of default in payment, the hotel shall be entitled to charge the statutory default interest currently applicable at the rate of 8% or, in the case of legal transactions involving a consumer, at the rate of 5% above the base rate. The hotel reserves the right to demand a reasonable advance payment or security deposit from the customer in the form of a credit card guarantee, a deposit or similar when the contract is concluded. The amount of the advance payment and payment dates may be agreed in text form in the contract. The hotel is entitled, e.g. if the customer is in arrears with payment or if the scope of the contract is extended, to demand an advance payment or security deposit even after conclusion of the contract until the start of the stay or to increase the advance payment or security deposit agreed in the contract up to the agreed remuneration. The hotel may also demand a reasonable advance payment or security deposit from the customer at the beginning of and during the stay for existing and future claims arising from the contract, insofar as such a payment has not already been made.

The customer may only offset or reduce a claim of the hotel with an undisputed or legally binding claim.

Withdrawal of the customer (cancellation) / non-utilisation of the hotel's services (no show)
We do not charge cancellation fees for cancellations up to three days prior to arrival. Thereafter, a cancellation fee of 80% of the total booking price will be charged. Cancellation by the customer of the contract concluded with the hotel requires the hotel's written consent. If this is not given, the agreed price under the contract shall be payable even if the customer does not make use of contractual services. If a customer does not make use of his room, the hotel has the right to credit the income from renting the room to other parties as well as the saved expenses. If the rooms cannot be let elsewhere, the hotel may demand the contractually agreed remuneration and make a flat-rate deduction for saved expenses. The customer may provide evidence that the claim did not arise or did not arise in the amount claimed.

Withdrawal of the hotel

If it has been agreed in text form that the customer may withdraw from the contract free of charge within a certain period of time, the hotel shall be entitled for its part to withdraw from the contract during this period if there are enquiries from other customers for the contractually booked rooms. If an agreed advance payment or security deposit is not made even after expiry of a reasonable grace period set by the hotel, the hotel shall also be entitled to withdraw from the contract. Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for factually justified reasons, for example if: force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract, rooms or rooms are culpably booked under misleading or false statements of contractual facts, e.g. the person of the customer or the purpose of the customer's stay, the hotel has reasonable grounds to assume that the use of the hotel's services may jeopardise the smooth operation of the business, the security or the reputation of the hotel in public without this being attributable to the hotel's sphere of control or organisation, the purpose or the reason for the stay is unlawful.

In the event of justified withdrawal by the hotel, the customer shall have no claim to compensation.

Ordering, handing over and returning rooms
The customer has no claim to the provision of specific rooms unless this has been expressly agreed in text form. A written confirmation is nevertheless merely a request, not a binding claim. The booked rooms are available to the customer from 3 p.m. on the agreed day of arrival; earlier availability cannot be guaranteed, even with prior notice. It should be noted that due to circumstances such as unforeseen guest numbers or technical problems with cleaning, it may not always be possible for the room to be occupied on time. There is no legal claim to occupancy of the room at 3 pm. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11 a.m. at the latest. If the room is vacated later, the hotel may charge 50% of the list price for use in excess of the contract from 12 noon until 6 pm, and 100% from 6 pm. Late vacating of the room shall not give rise to any contractual claims on the part of the customer. However, the customer is at liberty to prove that the hotel has not incurred any or a significantly lower claim to a usage fee.

Liability of the hotel
The hotel is liable for its obligations under the contract. Claims of the customer for damages are excluded, except in the case of damages resulting from injury to life, body or health due to a breach of duty by the hotel, damages due to an intentional or grossly negligent breach of duty by the hotel, or damages due to an intentional or negligent breach of duties typical for the contract by the hotel. A breach of duty by the hotel is equivalent to a breach of duty by a legal representative or vicarious agent.

In the event of disruptions or defects in the hotel's services, the hotel shall endeavour to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer undertakes to contribute what he can reasonably be expected to do in order to remedy the disruption and minimise any possible damage.

The hotel shall be liable to the customer for items brought into the hotel in accordance with the statutory provisions. However, liability is limited to one hundred times the room rate, but not more than € 3,500 and, in deviation from this, for money, securities and valuables not more than € 800. A room safe is not offered. It is recommended to leave valuables and valuables at the reception for safekeeping.

The hotel is not liable for loss of or damage to motor vehicles parked or manoeuvred in the public car park and their contents, except in cases of intent or gross negligence. Messages, mail and consignments of goods for guests will be handled with care. The hotel shall undertake the delivery, safekeeping and - on request - forwarding of the same against payment.

As of 01.01.2023, the hotel no longer arranges any arrangements and is not liable for services or damages provided by organisers, e.g. sailing trips, museum visits, bathing facilities and restaurants.

Final provisions
Amendments or supplements to the contract, the acceptance of the application or these General Terms and Conditions must be made in text form. Unilateral amendments or supplements by the customer are invalid. The place of performance and payment shall be the location of the hotel. The exclusive place of jurisdiction for all disputes, including disputes relating to cheques and bills of exchange, in commercial transactions shall be the registered office of the hotel under company law. If a contracting party fulfils the prerequisite of Section 38 (2) of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the hotel's registered office under company law. German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded. Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

Status: 20.04.2023

Hausordnung

Rauchverbot
Wir möchten darauf hinweisen, dass in unserem Hotel Rauchverbot herrscht. Ausgenommen davon ist lediglich unsere Dachterrasse. Bitte beachten Sie, dass bei Verstößen gegen das Rauchverbot eine Reinigungsgebühr von mindestens 150€ erhoben wird. Auf der Dachterrasse bitten wir Sie, die Zigaretten in den dafür vorgesehenen Behältern zu entsorgen.

Dachterrasse
Die Nutzung unserer Dachterrasse ist ausschließlich unseren Hotelgästen gestattet. Wir bitten Sie, die Terrasse sauber und ordentlich zu hinterlassen. Bitte achten Sie darauf, Alkohol nur in Maßen zu konsumieren, da eine Absturzgefahr besteht.

Haustiere
Wir lieben Tiere genauso sehr wie unsere Gäste, aber aus hygienischen und sicherheitsrelevanten Gründen sind Haustiere in unserem Hotel leider nicht gestattet. Wir möchten, dass unsere Gäste sich in unserem Hotel rundum wohlfühlen können und ein angenehmes und hygienisches Umfeld genießen.

Besucher
Wir heißen Besucher in unserem Hotel herzlich willkommen, bitten aber um vorherige Absprache mit der Rezeption. Bitte haben Sie Verständnis dafür, dass Übernachtungen von nicht angemeldeten Gästen aus rechtlichen Gründen nicht gestattet sind.

Verhalten im Hotel
Wir bitten um angemessenes Verhalten im Hotel. Das Beschädigen von Einrichtungsgegenständen oder das Entwenden von Gegenständen ist strengstens untersagt und wird zur Anzeige gebracht.

Liebe Eltern
Bitte achten Sie darauf, dass Ihre Kinder nicht unbeaufsichtigt im Hotel herumlaufen oder sich in den Fluren oder anderen öffentlichen Bereichen, vor allem auf der Dachterrasse, des Hotels aufhalten.

Feuergefahr
Wir bitten um Beachtung der Feueralarm- und Brandschutzvorkehrungen. Es ist verboten, offenes Feuer, Kerzen oder Grillgeräte in den Hotelzimmern zu verwenden.

Schlüsselverlust
Bitte bewahren Sie Ihren Zimmerschlüssel sorgfältig auf. Bei Verlust des Schlüssels wird eine Gebühr von 50€ erhoben.

Stand: 01.05.2023